Today’s society ruder, in spite of better technology

Regarding your customer-service article (Todd Nuttman editorial, May 7, 2008), I agree but consider the problem much broader than you suggest.

  • Wednesday, May 14, 2008 12:00am
  • Opinion

Regarding your customer-service article (Todd Nuttman editorial, May 7, 2008), I agree but consider the problem much broader than you suggest.

I would say we are a much more ruder society overall thanks to our purported informational society with its “improved” communications technology!??

Hence, we have the computer-dialed phone calls, followed with recorded advisories to “please wait, all our agents (or representatives) are busy,” followed with a recorded “customer service is important to us”.

Oh, really?! Or there are the voice-operated systems that cannot understand your verbal “customer service”, but will then advise they will switch you to “customer service.” Hah!

Then there is the Puget Sound Energy’s “PSE.com”, to determine the disposal sites for old fluorescent lights/tubes.

After traveling their path of infinity without success, I have determined to toss the (???) things in the garbage.

For real jollies try their phone system.

Also, view the number of customers who are on cell phones while facing clerks, ticket agents, cashiers, or other business representatives, thus, delaying their processing which then delays service to other customers.

In short, civility today is in short supply in all areas and all sides of our American society.

More in Opinion

Lawmakers hope to examine concerns of Sea-Tac International Airport and its impact on the quality of life in places like SeaTac, Burien, Des Moines, Tukwila and Federal Way.
State antes up money to address bevy of issues

From wolves to airplanes, state looks to tackle issues

State feeds more money to public schools

But bargaining may soon begin for union, lawmakers

Streamlining regulations helps Americans compete | Brunell

President Trump campaigned on cutting taxes, streamlining regulations and improving infrastructure. He… Continue reading

Time to do about-face on Facebook | Nuttman

I finally did it. I have made up my mind to get… Continue reading

A forgotten side of the Alamo | Brunell

Most of the 2.5 million annual Alamo visitors focus on the epic… Continue reading

Crisis over?

State finds money to back public education, meet the mandate for now

Sweet Zags march on | Shiers

One of the country’s finest college basketball programs, Gonzaga prepares for another… Continue reading

China now driving car market | Brunell

In the 1950s, America’s “Big Three” automakers (General Motors, Ford and Chrysler)… Continue reading

Lawmakers toil in playing the game of taxpayer relief

Property tax, car tabs remain a burden

Ireland: cleaner, greener and more prosperous | Brunell

This St. Patrick’s Day (March 17), the Irish have lots to celebrate.… Continue reading