Kent-based Puget Sound Fire launches customer service survey

Seeks feedback about emergency responses, public education events, inspections

A new Puget Sound Regional Fire Authority customer service survey program gives residents a chance to provide feedback about the agency.

The program will assist in collecting feedback from the community from a variety of interactions, including emergency response, public education events and inspections, according to a Kent-based Puget Sound Fire media release.

The survey will be accessible via a variety of methods including QR codes on apparatus and fire stations, social media links and online at The survey will be voluntary, and participants can remain anonymous or share contact information and request a follow-up from a member of Puget Sound Fire.

“In these challenging times it is important to listen to our community….and this will help us to be better, and to better serve our community,” Chief Matthew Morris said in announcing the survey program Aug. 5.

Survey data will be shared with the governance board and stakeholders as well as the community at large on a quarterly basis. It will become a tool to measure Puget Sound Fire’s successes and identify areas of improvement.

Puget Sound Fire serves Kent, Covington, Maple Valley and SeaTac:

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