Kent-based Puget Sound Fire launches customer service survey

Kent-based Puget Sound Fire launches customer service survey

Seeks feedback about emergency responses, public education events, inspections

A new Puget Sound Regional Fire Authority customer service survey program gives residents a chance to provide feedback about the agency.

The program will assist in collecting feedback from the community from a variety of interactions, including emergency response, public education events and inspections, according to a Kent-based Puget Sound Fire media release.

The survey will be accessible via a variety of methods including QR codes on apparatus and fire stations, social media links and online at pugetsoundfire.org. The survey will be voluntary, and participants can remain anonymous or share contact information and request a follow-up from a member of Puget Sound Fire.

“In these challenging times it is important to listen to our community….and this will help us to be better, and to better serve our community,” Chief Matthew Morris said in announcing the survey program Aug. 5.

Survey data will be shared with the governance board and stakeholders as well as the community at large on a quarterly basis. It will become a tool to measure Puget Sound Fire’s successes and identify areas of improvement.

Puget Sound Fire serves Kent, Covington, Maple Valley and SeaTac:


Talk to us

Please share your story tips by emailing editor@kentreporter.com.

To share your opinion for publication, submit a letter through our website https://www.kentreporter.com/submit-letter/. Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) Please keep letters to 300 words or less.

More in News

St. Francis Hospital in Federal Way. Courtesy photo
Medicaid cuts projected to heavily impact, strain local hospitals

84 hospitals across the state — including those in Renton, Federal Way, Auburn, Snoqualmie, Enumclaw and more — are expected to continually lose millions in Medicaid revenue.

t
Man, 19, pleads guilty to 2024 crash that killed Kent baby

Faces sentence for vehicular homicide in death of 21-month-old boy along SR 18 in Maple Valley

t
Kent-based UTOPIA Washington partners with Seattle nonprofit

HealthierHere announces 4 new partnerships to help residents get essential health and social services

t
King County buys building for new Kent animal shelter

Plans to close current site in Kent and move 2 miles north in 2027 at cost of $19.5 million

Courtesy Photo, Kent Cornucopia Days
Street list closure for Kent Cornucopia Days

Downtown streets to close Thursday evening, July 10 through Sunday night, July 13

COURTESY PHOTO, ShoWare Center
The city-owned accesso ShoWare Center in Kent continues to lose money, including about $2.5 million over the last three years.
City of Kent-owned ShoWare Center loses $1 million in 2024

Record-high operating loss since arena opened in 2009; city covers losses from its general fund

Kent Police officers examine a black 2013 Chevrolet Camaro after it crashed July 7 into a day care facility along East Smith Street. COURTESY PHOTO, Puget Sound Fire
Man, 42, could face vehicular assault charge in Kent crash

Federal Way man driving westbound down Smith hill when Chevy Camaro crashed into building

File Photo, Kent Reporter
Kent Police Blotter: June 23 to July 5

Incidents include construction site burglary, cable wire theft, rock thrower

t
City of Kent receives two state grants for park projects

Awards of $939,600 and $500,000 from Washington Wildlife and Recreation Program

t
Two people in car injured in Kent after crash into building

Incident at about 1:38 a.m. Monday, July 7 at day care facility along East Smith Street

t
Kent once again a Sister City with El Grullo, Mexico

Both cities reaffirm their commitment to strengthening partnership at Kent City Hall gathering

(File photo)
Fourth of July weekend weather in King County

Expect mostly sunny and warm weather for the Fourth of July weekend… Continue reading